GENERAL CONDITIONS OF USE
Introductory provisions
MEMORIES OF MOROCCO, sarlau, owner of the Website www.thetripbook.com (hereafter the “Website”), is a company dedicated to the reservation and sale of activities, excursions guided tours and other touristic activities throughout the world, for those Users who are interested in contracting said services.
MEMORIES OF MOROCCO places a platform www.thetripbook.com at the disposition of its Users, through which a natural or legal person (hereafter “the User”, “Users”, “the Client”, or “Clients”) can reserve tourist activities, excursions, guided tours and transfers.
The details of THETRIPBOOK are as follows:
Name: MEMORIES OF MOROCCO, sarlau
Morocco Fiscal Identification Number: 002173489000021
Address: Av.abdelkrim El Khattabi, 40000, Marrakech, Morocco
Contact Email: info@thetripbook.com
1.- GENERAL CONDITIONS OF WEBSITE USE AND ACCESS
If you access, view, or use the materials, content, or services via the Website, this implies that the User understands and accepts these General Conditions of Use, which define the rights and obligations of THETRIPBOOK and the User, regards the contraction of touristic activities, guided tours and transfers.
These are the only General Conditions of Use applicable to the use of the Website (notwithstanding that some services may entail specific conditions) and to the contraction of services which supersede any other conditions, except in the case of a previous agreement in writing between THETRIPBOOK and the User.
To access the Website, User registration is not required. However, to be able to contract any of the services offered by THETRIPBOOK it is required that the User registers and accepts these conditions before making the corresponding payment.
2.- PURPOSE OF THE WEBSITE
thetripbook.com has developed this Website to offer the User a service to reserve activities, excursions, and guided tours in different places around the Morocco..
thetripbook.com also offers pickup and transfer services on the Website, which permits the User to contract a private vehicle that will pick them up and transfer them from one point to another within the cities where thetripbook.com offers this service.
thetripbook.com informs you that the hotels reservations, activities, excursions and guided tours, as well as the transfers, are services provided by third parties, who collaborate with THETRIPBOOK (hereafter the Provider/s). Therefore, thetripbook.com IS LIMITED EXCLUSIVELY TO THE RESERVATION OF THE HOTELS, ACTIVITIES, EXCURSIONS, GUIDED TOURS AND TRANSFERS, AROUND THE MOROCCO, WHICH ARE THEMSELVES UNDERTAKEN DIRECTLY BY THE PROVIDERS.
In general, the contraction of the services offered by THETRIPBOOK will take place between the User and THETRIPBOOK, although with certain providers THETRIPBOOK will be limited to offering its Website as an online platform through which providers offer their services to be contracted directly by Users. The form of agreement will be indicated in the voucher of the activity.
In this latter case, the User, when finalising the reservation, establishes a contractual relationship with the provider with whom they have reserved the activity or transfer. THETRIPBOOK will act as an intermediary between the User and provider, limited to transmitting the relevant reservation details to the provider and sending the User an email confirmation of the reservation in place of the provider.
The information displayed by THETRIPBOOK through the Website is, in any case, based on the information provided by the local providers.
3.- RESERVATION WITH THETRIPBOOK AND REGISTRATION ON THE WEBSITE
To make reservations via the Website, the User will have to provide their personal details (name, surname, e-mail, telephone and mobile number), or the information of the person in whose name the activity or transfer is being reserved so that THETRIPBOOK can make the reservation solicited by the User.
Users can also create a User Account by filling out the registration form on the Website. On this account, the User will create a profile which will provide access to a private area of the Website, through which they can manage all the reservations made through said Website.
By accepting these General Conditions of Use, Users state that they will provide correct, exact, current and complete data about their identity, or the person in whose name the activity or transfer is being reserved. In this way, the Users will be responsible for the accuracy of the data given to THETRIPBOOK and for any consequences which could arise from errors in this information.
Users will bear full responsibility for the use of their account. Therefore, they will also be responsible for the care and confidentiality of their Username and/or passwords which permit access to their account, and state that they will not provide use to third parties, whether temporary or permanent, nor provide access to said third parties.
In accordance with the former, Users must immediately notify THETRIPBOOK at contact us of any unusual activity regarding their User name and/or password, arising from circumstances such as theft, loss, or unauthorised use, so that THETRIPBOOK can proceed to cancel or block as soon as the undue use of your User Account is known. If you fail to communicate the above, THETRIPBOOK will be exempt from any responsibility for the consequences of undue use of the Username or password by unauthorised third parties.
The TRIPBOOK activity recommendation system used to offer Users the best experiences is based on the following parameters:
- Number of reservations
- Availability
- Cost
- Rating
However, Users can select determined filters or criteria in each city where they want to do an activity so as to get the results that meet their tastes, parameters and expectations.
4.- SPECIFIC CONDITIONS REGARDING THE RESERVATION
Reservations made by each User via the Website are subject to specific conditions that apply to each reservation The User can find these conditions in the activity’s description on the Website, and in the confirmation email sent by THETRIPBOOK after the reservation is made.
4.1 – General Conditions Applicable to all Services.
In general, the reservation that THETRIPBOOK promotes on its Website are subject to the following conditions:
- The dates and schedules of the activities, excursions and guided tours published on the Website have been pre-established by the providers and cannot be modified. The only way the date and time of an activity could be modified would be when the User has contracted a private service, in which case this modification would need to be requested via the contact form on the Website. In any case, the response of THETRIPBOOK will depend on the conditions of each provider.
- Users can modify the details of their reservation if the conditions of the samepermit this. To be able to make this modification, the User should log in using the link sent in the confirmation email, or directly from the panel available in the User Account under the section marked “Reservations”.
- The minimum notice period to book an activity varies depending that the User would like to reserve. This can be seen in the details of the activity on the Website. THETRIPBOOK informs you that it is impossible to reserve an activity with less notice than that which has been indicated in the corresponding activity.
To reserve an activity, excursion or guided tour privately, please contact THETRIPBOOK via the contact form available at contact.
4.2. – Specific conditions relating to the information of the reservation
The meeting point, date, time, duration and all necessary information they will find it the description of each service, both on the Website and in the confirmation email that THETRIPBOOK sends to the User once the reservation is made.
In the confirmation email, as well as giving you all the information regarding the reserved service, THETRIPBOOK may provide the User with a reservation voucher for THETRIPBOOK will inform the User about the arrival of an email from the provider with the justification being that the User should present this to the provider before the activity begins, or once it’s finished, depending on the specific conditions established by the provider.
Users must be punctual and be at the meeting point at the time and on the day indicated on their voucher, as all activities, excursions and/or guided tours have a specific departure time, and it is impossible to modify the start time.
Duration of the activities, excursions and/or guided tours published on the Website are of a referential nature and could be subject to changes depending on the functioning of the service on the day or a factor external to the provider and/or THETRIPBOOK such as adverse weather, traffic, demonstrations etc.
If, once the User is at the destination and has questions relating to the service reserved, and in particular with the meeting point of the activity, excursion or visit, the User can contact the provider on the telephone that appears in the voucher THETRIPBOOK sends when confirming the reservation.
THETRIPBOOK informs you that the provider may request you to show your voucher before the tour begins. THETRIPBOOK does not accept any responsibility should the User not do so.
5.- RESERVATION FARES
The contracting conditions of THETRIPBOOK’ reserved services will be formalized once the Users have completed and accepted the activity or transfer reservation form and this has been confirmed, with the reservation and payment processes having been completed correctly.
Prices will be indicated by THETRIPBOOK when the reservation chosen by the User is being made. All services are confirmed immediately and payment should be made immediately by credit or debit card (Visa or Mastercard) or via Bizum.
In general, THERIPBOOK takes payment via the web page of the reserved by the User. However, there are some services whose providers permit that, when making the payment, the User pays a part of the total and when arriving to take part in the activity, excursion, guided tour and/or transfer the User will have to pay the remaining amount. In any case, this aspect of the conditions depends on each local supplier.
These prices are expressed in Euros (€), with tax included, and with the total value indicated in the final step when contracting the service.
Usually, THETRIPBOOK does not apply discounts in its services, unless it is established in the conditions of the corresponding activity, day trip, guided tour and/or transfer.
Having made the reservation, Users will receive an email which confirms receipt of payment for the contracted service and will provide a receipt for said services. The User should take into account that this receipt is not equivalent to the corresponding invoice for the contraction of these services. The User can solicit this invoice once the reservation has been formalised via the Website.
The User can download documentation regarding the contraction of services by THETRIPBOOK via the Website. In some cases, the necessary documentation to take this service will be sent via email to the User by the provider. If the reservation is cancelled, the conditions in section 6 of these conditions apply, and THETRIPBOOK will send the relevant rectifying documents to the User.
Users shall notify THETRIPBOOK of any undue or fraudulent charges on the card that was used for the purchase by writing to Contact as soon as possible so that THETRIPBOOK can take the necessary steps.
Activities booked through actions or transactions with indications of being fraudulent may be cancelled by thetripbook.
6.- CANCELLATION POLICY
Each service provided by THETRIPBOOK on the present Website has its own specific cancellation policy. The User can check each specific cancellation policy in the description part of each activity (in the Website).
Hence, the specific cancellation conditions will be applicable to each service, which establish the cancellation time and possible penalisation.
THETRIPBOOK will manage cancellations and will confirm the cancellation policies.
IN ACCORDANCE WITH THE ABOVE, AND BY ACCEPTING THESE GENERAL TERMS OF USE, THE USERS DECLARE TO HAVE EXPRESSLY READ AND ACCEPTED THE PRESENT CANCELLATION POLICY AND HEREBY AGREE TO THE CANCELLATION POLICIES OF EACH ACTIVITY, DAY TRIP, GUIDED TOUR AND / OR TRANSFER THAT ARE RESERVED ON THE PRESENT WEBSITE.
8.- CONDUCT ON THE WEBSITE
Users will not make licit, honest and correct use of the information and content accessed via the Website, and all this comes under the principles of good faith, respecting legality and the present General Conditions. In particular, but not limited to, Users should not:
- i. Register or communicate details which are not correct, exact, complete and/or current, nor access the Website using the name, details or password of another User, or supplant any other person or identity.
- ii. The User may not access or use the Website or the Entity’s systems or services in any way that THETRIPBOOK might judge to be illegal, fraudulent or related to any criminal activity.
- iii. Introduce or transmit electronic viruses which could make unauthorised alterations in the content or integrated systems of the Website.
- iv. Create a profile, or use the Website to use or reuse any illegal, offensive, abusive, indecent, defamatory, obscene or threatening material, or that constitutes an infringement of Intellectual Property rights, trademarks, confidentiality, privacy or any other right, or is otherwise offensive, reprehensible to third parties, or whose content has computer viruses, political propaganda, advertising, chain mail, mass mailing or any other type of spam and, in general, any content that can cause any kind of necessary inconvenience.
- v. Download, send, or distribute in any other way content or applications which could fall foul of any active legislation or impinge on the rights of any third party.
THETRIPBOOK reserves the right to deny any access to the Website or cancel User accounts should they be related to incorrect use of the Website, in accordance with the terms established in this clause.
9.- INTELLECTUAL PROPERTY
11.1 Intellectual and Industrial property regarding the THETRIPBOOK Website.
Any and all intellectual property rights associated with the Website and its contents are the sole property of THETRIPBOOK or third-party Websites. All designs, texts, custom graphics, logos, icons, buttons, software, names, brands, industrial drawings and other items that appear on the Website are the property of THETRIPBOOK and other entities that have granted THETRIPBOOK the right and license to use such Marks and may not be used or interfered with without the written consent of THETRIPBOOK or the third-party entities.
None of the Website’s Content and/or information may be modified, reproduced, republished, translated into any other language, distributed or re-transmitted in any form or by any means without prior written consent from THETRIPBOOK.
THETRIPBOOK does not give the User any license or authorization of any kind regarding its intellectual and industrial Property or any other kind of rights related to the Website, services and Contents. In no case will the access and navigation of the Users imply a renunciation, transmission, license or total or partial cession of these rights on behalf of THETRIPBOOK.
Any use of content not previously authorized by THETRIPBOOK will be considered a serious infringement of intellectual or industrial property rights and will give rise to legally established liabilities.
10.- MODIFICATIONS
THETRIPBOOK reserves the right to make as many changes as necessary to these General Conditions of Use. If any modifications are made, Users will be previously informed. These modifications will be valid from the moment they are published on the Website.
11.- SAFEGUARD CLAUSE
All the clauses or provision in these General Conditions of Use must be interpreted independently and autonomously. The rest of clauses may not be affected if one of them is declared void by judicial judgment or firm arbitration. The clause or clauses that have been affected will be replaced by other provisions that preserve these General Conditions of Use.
12.- JURISDICTION AND APPLICABLE LEGISLATION
These General Conditions of Use are in accordance with the Moroccan Legislation. In case of a litigation concerning the interpretation, execution or validity of these General Conditions of Use, the Courts and Tribunals of the city of Marrakech (Morocco).